Appointment Courtesy Policy
Thank you for choosing Country Friends Veterinary Clinic for your selected veterinary family. We appreciate and highly value our relationship. To ensure a positive experience for all our clients, we ask for your help in maintaining a fair and efficient scheduling system. We kindly request your adherence to the CFVC’s Appointment Courtesy Policy:
1. Short Notice to Cancel a Pet’s Scheduled Appointment
The entire team here at Country Friends greatly appreciates it when you give us as much advance notice as possible that missing your scheduled appointment is unavoidable. To cancel or reschedule your pet’s appointment please contact us as soon as you are aware that circumstances have changed. This notice period allows us to better serve all patients in a timely and efficient manner.
Excessive Cancelations Notice
Country Friends allows each family to have two (2) last-minute cancelations of a scheduled appointment within a three (3) month period. Should canceling a scheduled appointment exceed two (2), a client scheduling coordinator (CSR) will reach out to provide alternative scheduling options.
2. No-Showing an Appointment
When Country Friends does not receive notice, a missed appointment is changed to “no-show.” CFVC understands that this situation may happen on occasion. However, we want to be clear that when an appointment is missed there is a negative and direct impact on CFVC’s ability to serve the needs of the pets in our community. Our Country Friend’s team wishes to emphasize that it is the client’s responsibility to notify us in advance of the scheduled appointment time so that we may provide care to all patients in a timely manner.
Excessive No-Show Notice
Country Friends allows each family to have two (2) missed appointments within a three (3) month period. Should the no-show appointments exceed two (2) in a three-month period, a client scheduling coordinator (CSR) will reach out to provide alternative scheduling options.
Exceptions to CFVC’s Appointment Courtesy Policy
Country Friends understand that unforeseen emergencies or circumstances beyond the client’s control are unavoidable.